I love this company because it is a workplace that people who are willing to learn and grow would thrive in. I interviewed at Shell Energy Retail (Coventry, England). The process took 4 days. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. . and much more. Conservation, View Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Shell Motorsport, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Well encourage you to try new roles and experience new settings. Media. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Start Date: 21st November 2022 Our Journey: Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Together we are a force for good, View Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Select a location from the list of options. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Full Time position. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Administrative/Clerical. E-34 / SENA CPUC ESP No. Ways to Pay, View You may choose to opt-out of ad cookies. Or you can contact us on 0330 094 5800 and choose option 9. Received an email inviting me for a telephone interview around a week after applying. Job Title: Broadband Technical Adviser / Customer Service Advisor. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Be resilient, tenacious and able to keep yourself motivated to achieve results. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Handle objections from customers looking to leave our service and convert them to advocates. and much more by completing the form below. Shell Energy Customer Service Advisor Review - Stressful work environment. Previous experience within the Broadband & energy industry . Ability to use multiple systems (PC-literate). In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Shell RechargePlus, View Job in San Jose - Santa Clara County - CA California - USA , 95199. Supplier Diversity, View Ability to stay calm and professional when in a challenging situation. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. If you need assistance and information relating to your application or the recruitment process you can contact us. Lubricants Technical Advisor Shell. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. You will need to deliver total solution to customers. Exceed sales performance on a daily basis. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Tell me a time where you were under pressure and how did you move forward? See contact options Broadband Want to speak to someone about changing your package? Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Expired. We Care is one of our core values underpinning our wellbeing focus. Listed on 2023-03-02. Mia Vigor Webchat Executive at Shell Energy UK Coventry. If this sounds like your perfect next step, what are you waiting for? Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Why dont you help us get there? #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. For more than 120 years of our operations in Thailand, Shell has been . No Staff discount. Longer hours than other call centres Shell in the Community, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Learning and Development . Shell Pipeline, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. The process took 5 days. A staggering 70 million work days are lost each year in the UK due to mental health problems. Client Advisor. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Or you can contact us on 0330 094 5800 and choose option 9. 1374 Easy to understand work. It's more than what boils the kettle or keeps the radiators warm. Monday - Friday. Limited progression. Commission Certifications: CT PURA No. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. 19-02-38 / DC PSC No. #Pridemonth #Acceptancewithoutexception. Relatively good pay for a call centre job, Overbearing workload. Energize Your Future with Shell, View Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Select a job category from the list of options. Ways to save, View You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Together we are a force for good, View Discover the impact you can make at Shell. If you passed this stage you were asked to stay for an interview, which I was. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. We encourage you to discuss this with us in your application. The process took 3 days. It's a pleasure to read such positive comments! Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 - Everyone looks out for and supports one another in all areas. Really put you at ease as it can be quite daunting. Energy and Innovation, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Business Customers, View 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. The process took 2 days. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Conservation, View Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. We also provide energy solutions for all size businesses. Super friendly. Find out everything you need to know about our Fuel Rewards program. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Shell RechargePlus, View Energy From Deep Water, View Working in our vibrant Coventry office with some home working. Feel free to let us know about your circumstances when you apply, and well take it from there. Find all the advice you need in one place. You can also email us with your energy queries. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. We hope you continue to find life at SERL enjoyable and rewarding! Your input helps Glassdoor refine our pay estimates over time. Previous experience within a highly regulated role. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Permanent. Shell Pipeline, View We need to keep moving forward. Shell Pay & Save. Take a look at the map to see what's nearby. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Previous experience in an outbound/Inbound call centre role. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. 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