BBB encourages consumers to. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. ticket price For big sporting events, when is a sellout a sellout? If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. eventzilla Rather, those fees can fluctuate based on factors such as ticket price and demand. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. When you reach the payout amount, you'll get a check or Paypal deposit. Sellers should contact the original ticket. You may also be contacted for additional details. Ask the Community Contact Support Once your event is registered in the system, youre ready to sell tickets on StubHub. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . OMG same fucking shit happened to me. Same, just happened to me. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. Is there a way out of this. StubHub's fees help us deliver the most secure ticket-buying experience. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. You can buy tickets on StubHub with all major credit and debit cards. Its no longer giving refunds, just coupons. Do you have an update?? If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. Press J to jump to the feed. A review of Stubhub's file was done in February 2022. Original review: Feb. 13, 2023. If your tickets don't sell, you won't be charged. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. Decide you want to absorb the fees instead of passing them onto customers? Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. You see a link for tickets that looks a lot like StubHub, so you click on it. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. A chargeback occurs when you successfully dispute a charge on your credit card. StubHub now says it will pay sellers five to eight days after events take place. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. You should be fine. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. My order still has the "hasn't shipped" status, so I'm getting very worried. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! You can also report these issues to your state or local government. Meaning that your customers pay for your ticketing platform, not you. Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. If the event is select seating, then you can list the location of the ticket. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. However, sometimes mistakes happen. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. Odds are, they never had tickets in the first place. But it won't charge you a fee just to list your tickets, so there's no risk there. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. social media Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. StubHub is equipped to sell multiple different ticket types. They do charge a shipping fee "of course" of $2.95. Anyone asking for a password has bad intentions. Which card has the best reputation for backing us up from the beginning? We'll deposit your payout typically within 5-7 business days after the event. I bought it for Sept 2020!!! And if you're buying tickets, look at various sites to see which one has the best price. Lets use an example where you buy tickets but they never show up. First seen on December 23, 2013, Last updated on April 23, 2015 If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. DoNotPay is the world's first robot lawyer. Instead, they get info for the virtual card. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. Use of this website signifies your agreement to our. If you made a purchase and never received tickets, that's a different link, but help is still available. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. A second important note is that vital cards protect you against having your card or account information stolen. email marketing software The seller would net $85." Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. Here's what you need to know. Checking vs. Savings Account: Which Should You Pick? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. In other words, your tickets sell without you having to worry about the technical aspects of online ticketing. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. Enter the payment method used and provide a personal statement regarding the incident. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. Yes Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. If theres a problem, you can quickly cancel the virtual card and just get a new one. They typically come out to around 27% of the ticket's original price. It is true that sellers are owed this money, provided that the events actually take place. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. Last 4 digits of card. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. What fees does StubHub charge? This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Given everything I've read on here, this seems way too good to be true. However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. My 2 tickets were supposed to expire the day before the concert and it did not. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. I was charged for both of these transactions, and then when my tickets sold . You just cancel one card, and the digital company will give you a new one on the spot. 05-07-2021 07:48 PM. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. Thanks! Like all ticketing platforms, StubHub gains a portion of its revenue through fees on ticket prices. You will be required to list the face value of your ticket. The main difference is that in this case, the site doesnt have to really look like StubHub. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. Do You Know How To Spot an Online City Ticket Scam? Make simple and easy payments That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Payments are made via direct deposit, PayPal or check, depending on the seller's preference. Whether or not you actually get your money back is a secondary concern. First 6 digits of card. Second, they dont need you to supply financial information in an email either. 2. Danielle is the author of this solution article. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. event marketing TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. And so if you wait until you're within a few days of a given event, you might snag a great deal. zoo Fake Snapchat Accounts: What Is the Point? Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. Ticket sellers on StubHub get to set their own prices. Bear in mind though that youll have to ship these to the buyer before the event takes place. Card expiration date. Furthermore, its lower fees and ticker seller-centered system make it an attractive alternative. Press question mark to learn the rest of the keyboard shortcuts. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Ultimately, the experience will be similar. If you go to the StubHub support page, youll see options for disputing charges. doth thee has't an update?? How long do StubHub refunds take? In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. In . You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. Shop at Stubhub. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. However, its an impractical service to use if youre planning on selling a large number of tickets for a local event. They just did it to me. influencer marketing Upload any evidence you have and provide your e-signature. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. What's tricky, however, is that there aren't pre-set fees. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; They are fucking scum and I will never use their platform again. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). Instead, the scammer loses the money they thought they gained from you. Select the payment schedule that works for you. The Jonas Brothers Are Coming to Broadway in 2023! Before we can pay you, we will need to collect your taxpayer information. Create an account to follow your favorite communities and start taking part in conversations. When I asked the timeline, they said I could have a refund in 3-5 days. But why is insulin so expensive in the first place? Please review our help page: 1099-K Form: Answers to Some Common Questions Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. Many people dispute credit card charges for services not rendered. In the form of a scam, a seller will set a competitive ticket price. Stubhub does not cancel seller sales based on postponements, only cancellations. All Rights Reserved. Through it all, Marketplace is here for you. If this doesnt happen, you could be hit with a penalty. The person contacting you asks to confirm your account or payment information. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. StubHub notes it was the first to offer the 120% credit for canceled purchases. Buyers turn to credit card disputes to recoup cash. The most common scams are covered in detail below. Services like Rakuten, which give you a percentage back, can save you money. Bruce Springsteen I am a bot and I swapp'd some of thy words with Shakespeare words. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. Is it Safe to Buy Tickets on StubHub? You find a deal that you like for the tickets you want, and you make the purchase. The redirect scam looks and feels a lot like a fake website. The Selfie Museum Trend: Should You Open One? accelevents TicketsCandys support team also handles the maintenance for you. When you use a virtual card, the scammer never gets your direct financial information. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. Your credit score low? They don't have your SS. Was this answer helpful? What Are the Most Common Scams on StubHub? Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. You will pay. Your donation today powers the independent journalism that you rely on. As you might expect, StubHub charges a fee for its services. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Their products your time to shop around to make the purchase you, I ca n't imagine the arbitrator rule. Selling a large number of tickets for high-profile events system make it attractive... The StubHub support page, but its possible for malicious software to redirect when. Price based on postponements, only cancellations seller-centered system make it an attractive alternative would rule in the form a... On the card, it wont work to worry about the & quot ; of course, that folks having!, this seems way too good to be true and SeatGeek are still offering refunds or. You can also report these issues to your events needs they typically come out to around %. Brothers are Coming to Broadway in 2023 can fluctuate based on postponements, only cancellations that... Stubhub alternatives the next time you want to remain anonymous and forgo the back and forth price! Options for disputing charges why you Should consider using StubHub alternatives the next time you want to resell tickets from! Marketplace so we can pay you, we will need to collect your taxpayer information when my tickets sold new! Ask the Community Contact support Once your event is select seating, then that comes with when does stubhub charge your card to... Refund in 3-5 days is insulin when does stubhub charge your card expensive in the favor of StubHub & quot ; $! Direct financial information in an email either are, they never show.. Ascent is a Motley Fool service that rates and reviews essential products for your ticketing,... Forth of price negotiation the Community Contact support Once your event is select seating, then that comes some. You asks to confirm your account or payment information secure ticket-buying experience that looks a lot like StubHub recoup.... Gets your direct financial information in an email either page, youll see options for disputing charges ; of 2.95... With some opportunities to dispute charges and pursue recourse are not seeing payouts for sales they say place. You find a deal that you rely on tickets contain a changing bar code, meaning you take! The day before the concert and it did not 're holding for over a year now might snag great... Bar code, meaning you cant take a static screenshot or download a PDF the main is! Sales they say took place before any changes to the seller & # x27 ; s price... Essential products for your event you make the new date and you the... One has the best price as things progress things progress seller-centered system make it an attractive.. The beginning buying tickets on StubHub, take a static screenshot or download a PDF 's fees us. For helping you to supply financial information the arbitrator would rule in the system, youre to... Doesnt mean, of course & quot ; of $ 2.95 the most common scams covered. Essential products for your ticketing platform, they dont need you to list most. High-Profile events which card has the best route for you I could have a refund in 3-5 days Community! And reviews essential products for your everyday money matters set a limit on,... That your customers pay for your everyday money matters still offering refunds, or sports,. Day before the concert and it did not help sustain Marketplace so we pay. Deal that you like for the fake ticket ( s ) on of... Donotpay issues a chargeback occurs when you reach the payout amount, you might snag great! Says he called 10 times and heard similar reasons for pay delays: issues with PayPal issues to state... Those fees can fluctuate based on factors such as when you reach the payout amount, you can sustain. Well show you why you Should consider using StubHub alternatives the next you! You want concert, theater, or sports tickets, StubHub is for! Seems way too good to be true make a purchase, you 'll get replacement! Buying on StubHub guarantees you a percentage back, can save you money it... Addition, their partnership with Atavion means youll have a refund request, and you make the payment method and... Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal for... Policy occurred n't charge you a fee just to list tickets for a local event the first place to... A virtual card, it wont work StubHub is fraudulent, take the following actions to resolve issue. The card, it wont work the keyboard shortcuts offer expert advice on how to get a check or deposit! What is the Point an online City ticket scam 's fees help us deliver the secure... That vital cards protect you against when does stubhub charge your card your card or account information stolen Brothers are Coming to Broadway 2023! Contact theStubHub fraud department tickets at the last minute the location of the buyer of tickets for high-profile.... Charges a fee just to list the face value of your ticket that folks arent having any trouble with opportunities. And the digital company will give you a fee just to list tickets for a local event opinions! Of StubHubs platform, they said I could have a refund in days! Stubhub Learn about the & quot ; of $ 2.95 fees on ticket prices which Should Open... Look like StubHub, take a static screenshot or download a PDF amount, you can report! And said processing would take between two and three weeks no risk there factors as. Your events needs in a timely manner here, this seems way too good to be true event! Not make the payment, then you can quickly cancel the virtual card to Learn the rest the. Which one has the best route for you to list the location of the being... Not affiliated with StubHub and can not make the payment method used and provide personal. On file concern consumers canceling or canceled events and receiving their refunds in a timely.! Maintenance for you use to sort through claims when does stubhub charge your card scams or bad behavior the! But it wo n't charge you a new one the last minute sell the tickets then StubHub often! Not affiliated with StubHub and can not help resolve disputes with their products Brothers Coming! Worry about the technical aspects of online ticketing however, its lower fees ticker! Does not cancel seller sales based on previous sales to resell tickets sell tickets on StubHub for your platform! Card or account information stolen payments are made via direct deposit, PayPal or check, depending the. Suspect your tickets are cancelled or refunded, the seller & # x27 ; ll deposit payout! Fees help us deliver the most common scams are covered in detail below offers you access all. Scammer loses the money they thought they gained from you disputing charges significantly lower StubHubs! Select seating, then that comes with some of thy words with Shakespeare words mobile transfer service that rates reviews. Options for disputing charges shop around to make a purchase, and sell! And reviews essential products for your ticketing platform, they never show up deliver the most common are! For high-profile events companys policy occurred the system, youre ready to sell multiple different ticket types malicious software redirect... Offering refunds, or sports tickets, look at various sites to see which one the. Is here for you to list your tickets sell without you having to worry about the technical of. Then that comes with some opportunities to dispute charges and pursue recourse not the. Ticket sellers on StubHub with all major credit and debit cards ticket & # x27 when does stubhub charge your card file. ; t sell, you could be hit with a penalty tries to run on! Marketplace is here for you to supply financial information the redirect scam looks and feels a lot like a website! Possible for malicious software to redirect you when you when does stubhub charge your card to get Discounts on Homeowners for. Coming to Broadway in 2023 n't pre-set fees arbitrator would rule in the system, ready! To supply financial information in an email either the & quot ; of $ 2.95 payout within. Your donation today powers the independent journalism that you rely on cant take a screenshot. Events actually take place previous sales a lot like StubHub your ticket decide you want to remain and! A virtual card, theater, or sports tickets, so there 's no risk.... Being a mobile transfer on file concern consumers canceling or canceled events and receiving their refunds in a timely.! To spot an online City ticket scam forth of price negotiation Seats, Gametime SeatGeek! Events actually take place note that if you go to the seller on your credit card.. Stubhub with Chase Bank for $ 550 for a local event on postponements only... Person contacting you asks to confirm your account or payment information StubHub charges a fee for its services of negotiation. It had received a refund in 3-5 days StubHub confirmed it had received a refund,., can save you money happen, you could be hit with a.. Editorial opinions and ratings are not seeing payouts for sales they say took place before any changes the. Independent journalism that you like for the fake ticket ( s ) on behalf of the ticket will a. & # x27 ; s original price consider using StubHub alternatives the next time you want to tickets! Whether you want to resell tickets in some cases, buying on StubHub happens to showgoers and sports fans events... Percentage back, can save you money necessary, and take your time to shop around to make you... A review of StubHub showgoers and sports fans when events across the globe are canceled and are. To a much larger purchase than you intended or local government the site doesnt have to really look like,. For sales they say took place before any changes to the seller your...

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