Travel better! The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Once again they seem intent on sabotaging their once-good reputation. First, check if you're eligible for a refund of your original ticket price. Im still having trouble! In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. [emailprotected]. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Trying for last 36 hours. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! If CEDR make a judgement on the issue, their decision will be final. Thank you for this, it was really useful. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form The Java script business didnt seem to do anything for me. Submit your British Airways refund request form. Do you know where to file a complaint? The email and the refund never came. so above doesnt work right? The other workaround website you posted did work!!! Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). I want to cancel other items in the booking. Show all | Hide all show Types of refunds Requesting a refund will cancel all the flights listed above for all the passengers in the booking. Check out the latest information regarding COVID-19 and flying with British Airways. But if you had used part of the ticket, your refund will be less than the used portion. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Carrie Christensen,Pittsfield, Mass. Can I ask at what time did you call? I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. You can update your choices at any time in your settings. Our flight due April 8 was canceled on March 18. Thanks for all help! Does it work it you booked through a travel agent, (who is unresponsive right now). I feel your pain, Anthony. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. The refund buttons didnt work. Any unused Future Travel Vouchers will now be automatically refunded by BA. I was never able to get through to customer service which was not accepting any calls. That way, youll have more time to connect. Thank you for contacting British Airways. The honest answer here is that I dont know for surebut I suspect that the answer is no. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Hi guys, A new settings page will now have opened (. I think I shall do the same. Thought it was odd they were only offering a voucher. By using ba.com you agree to the use of cookies. I have a feeling BA worked out further to make it impossible to be cancellable. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Enter the booking reference number in the relevant field. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Finally. Thanks Elias and travelling for miles for the workaround, worked perfectly. Does anyone have an email for them? Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. I really hope you would notice my comment. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. For any accountant this software is easy to learn as . We will automatically rebook you to the next available BritishAirways flight. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. I just used this guide and it worked perfectly. Online Form. I was conned by the website pages shown in your article. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). How long did it take for the email to come through once you had requested the refund? Is there a percent ? If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. 3. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Who could blame you! 4 working days have gone by, but still dont see a refund. Ziggy, I just wanted to say a massive thanks for sharing this link. Thanks, Pamela. Please check your travel details are correct and retry in 24 hours. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. My original bookings are still there. Instead select Option 2, Anything Else. Same thing. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Brilliant, it seemed to go through, will wait and see. I so pleased that I stumbled onto your site. Just follow the steps outlined above and save yourself hours on the phone. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. Of late, it has []. I asked the airline for a refund. I waited for about 5 mins to get representative and had no issues getting a full refund. Money refunded. Happily BA have agreed a refund . If I can get more people their refunds.I think that is the ideal outcome, she said. Youll be notified when one of the agents is ready to receive your request. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Telephone 02032500145 I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. My flight just got cancelled this morning and I would like to apply what you shared. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? Thanks How Does the British Airways Refund Policy Work. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. It sent the damn form in and now I have a voucher. After that, we will create evidence for you and contact the merchant, as requested by the Act. taxes) to the original form of payment. , Thats very good news congrats for getting your cash back . Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. 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British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. British Airways can't keep your money under any . [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Under your canceled flight, click the cancel & refund flight(s) button. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Call the BritishAirways Holidays 24-hour helpline. Gordon and Margaret Minto accepted vouchers instead after their flights to the. Even if you miss your connecting British Airways flight, youll be booked the next available one. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Once you submit the form, you agree to the refund amount that we calculate. If you would like to email the customer relations department directly, their email address is: [emailprotected]. Thank you for your email. she raised the issue with BA and requested a cash refund, but her request was denied. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. I tried today at 16:52 and unfortunately is not available anymore. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. that this works for makes me smile . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. She confirmed my details, and then filled out a form on her end. I called them straight away to explain and the lady said they will refund me. pure scum. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. we just get two buttons: cancel booking or change booking Full details are available on ba.com This guidance may be amended by the airline at anytime. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. What Issues Can I Expect When Requesting a Refund from British Airways? You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Answer. Why did BA remove this option from its site? She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Hi. While not legally binding, the decision could open the door to others in a similar boat. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Should I file a case with my credit card in this situation? Do you know why it takes so long to loading?? . is this applicable for credit card booking? Call back and dont take no for an answer. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. I received a confirmation email the same day. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. I was told that a refund will be processed in 21 days. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. DEPLORABLE CUSTOMER SERVICE. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. When I called to explain I was basically told tough luck. Is that the cause of my failure? Booking Reference: RKD4JM. Same thing. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. Learn more in our Cookie Policy.